Fraud & Security

Report Suspicious Account Activity


If you suspect unauthorized activity on your account, contact us right away with this information on hand:
  • your account number(s)
  • your debit card number
  • amount involved in the fraudulent activity
  • the date the activity took place
  • pen and paper to write down the case number we give you

If you have detected:

  • Lost or stolen checks, debit card or ATM card
  • Unauthorized check or debit card activity
  • Unauthorized withdrawal from an account
  • Unauthorized wire transfer of funds
  • Fraudulent activity related to your commercial loan
  • Identity theft

Immediately Report Suspicious Activity:

  • Install anti-virus, anti-malware and anti-spyware on your computer system along with firewalls.
  • Keep your software patched and up to date.
  • Do not click on links or attachments in emails from unknown individuals.
  • Never give information via phone or email to someone you do not know.
  • If you are suspicious of a caller, hang up and call the company's main number.
  • Always confirm payment instructions over the phone with a verified individual.
  • Never exchange confidential information via unencrypted email.
  • Use all The Bank of San Antonio fraud protection tools: dual control, Positive Pay, ACH Filter, email and text alerts and setting dollar limits.

In the instance that you are unable to reach The Bank of San Antonio (210-807-5500), and need to report your card lost or stolen, you may do so on the Texas Partners Bank mobile app or by calling the Fraud Center at 1-888-297-3416.

A Guide To Maintaining Your Data Security

Consider implementing these best practices for avoiding fraud, and prevent criminals from accessing your information.