Stay Safe from Fake Calls: How to Protect Yourself

Fraud attempts are on the rise, with fraudsters faking caller IDs to steal personal and financial information. One increasing fraud tactic is impersonating trusted organizations, including bank support teams, and even manipulating caller IDs to appear legitimate.

 

 

At Texas Partners Bank, your security is our top priority. We want to remind you that we will never ask for sensitive information, like your full account number, digital banking password, debit card PIN, or secure access codes, via email, text or phone. If you’re ever unsure about the authenticity of a bank communication, contact us directly using the phone number(s) listed on our contact page.

 

Recognizing Fraud and Caller ID Spoofing

Scammers often use urgency or fear to pressure you into sharing personal information. They may manipulate caller IDs to make it seem like the call is coming from a trusted source, such as your bank or even your own number. Be cautious of calls that:

• Demand immediate action
• Request sensitive information like passwords or account details
• Ask for untraceable payments via gift cards or wire transfers

 

What to Do If You Receive a Suspicious Call

• Hang up immediately.
• Never share personal or financial information.
• Verify the call by contacting Texas Partners Bank directly using our official phone numbers listed on our contact page.

Stay Vigilant

While we continuously enhance our security measures, your awareness is key to protecting your financial information. Regularly review your account activity through our secure online banking platform, and report any unusual transactions. 

Your financial peace of mind is our priority. Always verify, and remember—we’re here to help.